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info@1above.tech

866-833-3313

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"Our primary focus is providing high quality IT services to our clients via the MSP Model."

FAQ

Frequently Asked Questions

This page answers the most common questions we hear. Most of them have to do with what we do, because it’s a little difficult to understand sometimes. Do you have a question we didn’t answer here? Go ahead and ask. We’ve probably heard it before – and if we haven’t, we enjoy the challenge of answering.

What does a managed service provider do?

A managed service provider is your business partner that will manage your IT needs on a daily basis so that you can focus on delivering an outstanding product or service to your customers.

What are the benefits of managed services?

Allowing a managed service provider take care of your responsibilities will help reduce and control costs, increase efficiency and competitiveness, and provide scalability.

How does a managed service provider work?

A managed service provider works as your partner in the background to keep your IT infrastructure operational.

How are managed IT services and break/fix different?

Break/fix IT services only interact with your business when an IT problem comes up. Break/fix vendors send an IT technician to your location to analyze and determine system issues, then resolves the issue on-site.

Managed IT services creates an ongoing relationship, rather than situational support. MSPs are proactively engaged in solving your problems before they arise and acting as a partner in all IT aspects of your business

What kind of companies are good candidates for managed services?

Fast growing and small-to-medium businesses that are looking for a partner to ensure that everything will run as needed around the clock by a dedicated team of IT support technicians who specialize in the technology that your business relies on.

What is the maximum number of employees you will support in an organization?

We support businesses of all sizes.

What industries do you serve?

We serve all industries with a focus on:

Healthcare & Medical

Manufacturing

Entertainment & Hospitality

Legal & Law Firms

Financial Services

Tech Startups

Construction

Education

Logistics & Distribution

Real Estate

Retail & eCommerce

What cities do you serve?

We provide IT services to businesses all over the US.

What are your help desk hours?

Our help desk hours are 7AM-7PM.

How long does it take for you to respond?

Our clients are guaranteed a 5-15 min response time.

Does your firm come to my office when I have a problem?

If the problem you are experiencing cannot be solved over the telephone, then we will send a technician to your office to make the repairs.

What if I have a problem after business hours, on a holiday, or over the weekend?

We have a 24/7 after-hours help desk for emergency calls.

Can you recommend and/or purchase hardware and software for my company?

Yes, we do recommend and purchase hardware/software that are best suited for your needs.

What's included in the onboarding process?

We will customize our onboarding process depending on your needs.

So what does a typical plan cost?

Contact us at (866) 833-3313 or info@1above.tech for a quote.