Privacy

Privacy Policy

Effective Date: April 1, 2024
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This Privacy Policy describes how 1Above Technology LLC (“1Above Tech,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data across our websites, services, products, and interactions with you. By accessing or using our services, you agree to this Privacy Policy and give your consent to our data practices described herein.

1. Scope

This Privacy Policy applies to all users, clients, prospects, website visitors, and service recipients of 1Above Tech. We are an IT consulting and managed service provider (MSP), offering cloud services, infrastructure, device management, cybersecurity, software deployment, support desk services, and related professional offerings.

This policy governs all data collected in connection with:Our website(s) and portals

• IT support and consulting engagements
• Vendor and partner integrations
• Client communications, including marketing and transactional messages
• Remote or on-premise services
• Analytics, diagnostics, and endpoint management tools

2. Categories of Personal Data We Collect

Includes full name, business name, email address, phone number, mailing address, and job title.

• Account & Billing Data
Covers account credentials, invoices, and payment information.

• Device Data
Includes IP addresses, MAC addresses, system logs, details of installed software, and device types.

• Service Usage
Refers to data such as web traffic, diagnostic logs, support ticket history, and access logs.

• Geolocation
Involves tracking based on IP address or device-based location metadata.

• Communication Data
Includes emails, SMS message logs, and phone call metadata.

• Sensitive Data (as defined by law)
May include access credentials, security tokens, and audit trails, depending on the legal definition applicable.

• Cookie Data
Refers to session identifiers, user preferences, analytics cookies, and ad tracking pixels.

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We do not knowingly collect data from individuals under the age of 18. If such data is discovered, it is promptly deleted.
We may collect the following types of Personal Data, depending on your interaction with our services:Identifiers

3. How We Use Personal Data

We use your data to provide services, support, and maintain legal compliance:

A. To Provide Our Services

• Setting up IT infrastructure, email, and endpoint devices

• Managing subscriptions, licenses, remote access

• Monitoring systems for uptime, security, and performance

• Responding to support tickets and requests

B. For Internal Analytics and Development

• Improving our services and support workflows

• Analyzing usage patterns

• Developing new features or services

C. Communications

• Sending service updates, system notices, and maintenance alerts

• Providing onboarding instructions or project timelines

• Sending marketing or educational content (you may opt out)

D. Legal and Security

• Preventing fraud, phishing, or system abuse

• Auditing security incidents or legal requests

• Complying with data protection and cybersecurity regulations

4. SMS/Text Messaging Policy

Introduction
At 1Above Tech, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the CampaignRegistry guidelines.

‍1. Information We Collect
‍When you opt-in to receive SMS messages from us, we collect the following information:
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‍Phone Number: The mobile number provided during the opt-in process.
‍Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
‍Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

‍2. How We Use Your Information
‍We use your information to: Send text messages based on the preferences you indicated when opting in, such as, updates, notifications, and alerts. Ensure compliance with federal regulations, including the TCPA. Monitor and improve our SMS services by tracking engagement metrics.Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

‍3. One-to-One Consent Requirement
‍In line with FCC regulations (March 2024), your SMS opt-in applies to communications from 1Above Tech only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

‍4. Message Frequency and Data Rates
‍The SMS message frequency will vary but will not be more than 2 messages per day unless there is a notification event. Message and data rates may apply depending on your mobile carrier and plan. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier's terms for more details on messaging fees.

‍5. Opt-Out Instructions
‍You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at privacy@1above.tech.

‍6. Data Sharing and Disclosure
‍We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.In compliance with Do Not Call (DNC) Registry regulations(2024), you have the right to register your number with the National DNCRegistry. If you are on the DNC Registry, we will not send you promotionalSMS messages unless you have provided express consent to do so.

‍7. Security of Your Information
‍We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

‍8. Record-Keeping and Proof of Consent
‍As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and maybe used to demonstrate compliance with regulatory requirements if needed.

‍9. Changes to This Policy
‍We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

‍10. Contact Us

‍If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

‍Email: privacy@1above.tech
‍Phone: 323.325.6373
‍Address: 9421 W Pico Blvd, Los Angeles, CA 90035

‍Links:
‍Terms and Conditions
‍Privacy Policy
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‍National Do Not Call Registry - https://www.donotcall.gov/

‍Key 2024 Compliance Elements:

‍One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties
‍Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
‍Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
‍Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

5. Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies to:

• Maintain session activity

• Store preferences

• Conduct analytics and usage reporting

• Enable secure access

You may manage cookies through your browser. However, disabling cookies may impair certain functionalities.

6. Data Sharing & Third Parties

We do not sell your Personal Data. However, we may share it with:
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• Service providers (e.g., cloud platforms, helpdesk tools, payment gateways)
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• Legal or governmental agencies when required by law
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• Acquisition or merger parties during business transitions

• Analytics vendors for improving services (using pseudonymized or aggregated data)
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• All vendors are contractually obligated to process your data securely and only as needed.

7. Data Security

We take robust measures to secure your data:

• Encrypted data transmission and storage

• Endpoint protection and MFA (multi-factor authentication)

• Access control and role-based user permissions

• Routine vulnerability scans, patching, and logging

Despite our best efforts, no system is completely invulnerable. We encourage users to follow security best practices.

8. Data Retention

We retain personal data:

• For as long as necessary to deliver our services

• To comply with legal or regulatory requirements

• To enforce agreements or resolve disputes

• Once retention is no longer necessary, data is anonymized or deleted.

9. State-Specific Privacy Rights

If you reside in certain U.S. states, you may have additional rights:
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California (CCPA/CPRA)

• Right to know what personal data we collect, share, or sell
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• Right to request deletion
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• Right to opt-out of sale or sharing of personal data (we do not sell)
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• Right to non-discrimination for exercising privacy rightsTo exercise, email: privacy@1above.tech

Virginia (CDPA)
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• Right to access, correct, delete, or obtain a copy of your data

• Right to opt-out of targeted advertising

• Right to appeal decisions regarding your privacy rights

Colorado (CPA)

• Similar to Virginia rights, including data portability

• Right to limit profiling and opt-out of targeted advertising

Connecticut (CTDPA)

• Similar consumer rights including opt-out of data sales and profiling

Utah (UCPA)

• Opt-out rights for targeted advertising and sensitive data use

To make requests under these laws, email: privacy@1above.tech
We will respond within 45 days and may request identity verification.

10. International Transfers

If you are located outside the United States, be aware your data may be stored and processed in the U.S. or in other jurisdictions where data protection laws may not offer the same level of protection as your country.We implement appropriate safeguards, such as standard contractual clauses, to protect data transferred internationally.

11. Use of AI, Automation, and Bots

1Above Tech may use AI-driven tools (e.g., automated diagnostics, chatbots) strictly for operational purposes. We do not share personally identifiable information with AI systems without consent, and any interaction with such tools will be disclosed during use.Users should avoid submitting sensitive or personal information into these tools unless prompted in a secure session.

12. Your Privacy Choices

You may:

• Access or update your contact or billing info

• Opt-out of marketing communications

• Submit a deletion or correction request

• Disable cookie tracking in your browser

Please email privacy@1above.tech for any privacy-related request.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any changes will be posted on our website with the updated “Effective Date.” If material changes are made, you may be notified via email or in-service message.

14. Contact Information

1Above Technology LLC
Email: privacy@1above.tech